Refund policy

Introduction

DoctAssist is a subscription service for clinics made by ProEmTech Infosystems Private Limited. Because setting up a clinic involves provisioning, configuration, onboarding and support, refunds are limited.

Plans start with a free trial where offered, so a clinic can try DoctAssist before paying.

Refund eligibility

A refund request may be considered only when all of these apply:

• the request is made within 7 calendar days of the payment, invoice settlement or start of the subscription
• the paid subscription has not been activated, set up or otherwise made available for use
• no setup, onboarding, support allocation, user creation or start of service has materially begun

When no refund is due

No refund is due once any of these has happened:

• the clinic account was created
• the subscription was activated
• logins were issued
• setup or configuration work began
• customisation or integration work began
• onboarding or support began
• a live or test clinic was made available
• a billing period (month or year) has already started

Subscriptions

Monthly and yearly subscription fees, renewal charges, support, hosting and other service charges are non-refundable once their billing period has begun, unless the law requires otherwise or ProEmTech agrees in writing.

Review of requests

A qualifying request made within the 7 days is reviewed case by case. Sending a request does not guarantee a refund.

How approved refunds are paid

An approved refund may be paid to the original payment method or by another commercially reasonable method ProEmTech chooses.

How to ask

Write to info@proemtech.com with your clinic name, the payment reference and the reason.

Contact

ProEmTech Infosystems Private Limited, Focus 1, 310, Outer Ring Rd, HRBR Layout 3rd Block, HBR Layout 4th Block, Kalyan Nagar, Bengaluru, Karnataka 560043, India. info@proemtech.com